Some common questions and answers

Q: What is the general "etiquette" during the ride?

A: You are commuting with your neighbors. They are people you will see at parties, the park or grocery store. Treat others as you would like to be treated yourself. Here are some other guidelines...

Talking: Well...let's all start by saying "Hello or Good Morning" since we are neighbors. After that, drivers set the tone and should be the ones to initiate any conversation. No cellphone calls please.

Food & Drink: Riders should assume that food and drink are not allowed.

Music: Drivers should be considerate of riders when listening to music, news or talk radio. 

Q: What if I'm stuck without a ride?

A: You won’t be. We guarantee you a ride if you arrive within the posted open hours of the pickup location. 

Q: Is carpooling safe?

A: Yes, commuting with people from your neighborhood is safe and people have been casual carpooling in the Bay Area and Washington DC for over 25 years. To created additional safety, Commutr requires 3 people per carpool, verifies users social profiles and carefully reviews user feedback.  Finally, Commutr encourages carpoolers to use their best judgement when deciding to carpool. If you are uncomfortable or feel unsafe, call Commutr at (415) 723-0065 or email

Q: Who are the drivers?

A: All of the people using Commutr are people like you that commute to SF for work (both drivers and riders). The drivers are not professional drivers (like Uber) and only use Commutr to save time getting across the bridge or to offset some commuting costs.

Q: Are drivers required to have special insurance since they are receiving payment?

A: No, driver are not required to have special insurance as the California Public Utilities Commission Code § 5353(h) exempts casual carpooling from Commission regulation. Ridesharing like Commutr fit the definition of "Transportation of persons between home and work locations or of persons having a common work-related trip purpose in a vehicle having a seating capacity of 15 passengers or less, including the driver, which are used for the purpose of ridesharing, as defined in Section 522 of the Vehicle Code, when the ridesharing is incidental to another purpose of the driver."

Q: Are drivers required to pay taxes on the contributions they receive from riders?

A: No, as driver are not making a profit and are only using the contributions to offset personal commuting cost, they do not need to pay taxes on the contributions received.

Q: How do riders get home? Can I use Commutr for my commute home?

A: In 2015, Commutr will begin arranging carpools for the ride home in the evening from San Francisco. In the meantime, riders should take BART to Orinda Station and then use the free Commutr shuttle to return to their original pickup location.  The shuttle is available from 5PM to 9PM.

Q: How is Commutr different than traditional casual carpooling?

A: Commutr is based on the principles of traditional casual carpooling, but is a private community. By creating a "closed" network, Commutr can predict commuter demand, guarantee wait times and create a safer carpooling experience.

Q: Do I need to have my device with me while commuting?

Yes, the newest Commutr application requires you to bring your device with you to 'check-in,' and to keep the app running while your commute is in progress. The check-in process is essential to optimizing carpool assignments, getting you to San Francisco faster.

Q: What if I don't have an iPhone?

The newest Commutr application is also compatible with cellular enabled iPads! As a small start-up, we are working to do as much as we can as fast as we can, but are not yet ready to release our android app, or applications for other devices, at this time.

Q: How does Commutr secure my credit information?

Commutr highly values the security of our users, and therefore does not keep any record of your credit information. Instead, we use a service called "Stripe" through the application to store credit information and process payments.  You can learn more about Stripe and their security initiatives here:

Q: Does Commutr accept Wage Works commuter cards or FSA cards?

While we do plan to work with Wage Works, FSA, and similar pretax income systems in the future, unfortunately Commutr cannot accept Wage Works or FSA cards as a form of payment at this time.  We do accept Visa, MasterCard, American Express, and Discover cards.



Outside our current coverage area? Don't have an iPhone? Sign up here